Refund & Cancellation Policy

You may request a full refund within 7 days of purchase, provided you have not substantially consumed the content — that is, you have not completed a significant portion of a course, downloaded materials, attempted a certification, or been issued a certificate. This window recognises that once digital content has been meaningfully accessed, it cannot be returned.

• after the 7-day window has passed;
• once you have substantially accessed or completed the content;
• once a certification has been attempted or issued;
• for discounted, promotional, or coupon-reduced purchases where stated as final at checkout.

Where a plan renews, you may cancel future renewals at any time — cancellation stops the next charge and you keep access until the end of the current paid term. Cancelling a renewal does not, by itself, refund the current term.

If your access was granted by your organisation rather than a personal purchase, refunds and cancellations are handled through your organisation’s agreement with us, not through this page.

If you were charged more than once for the same purchase, or were charged for a transaction that failed to grant access, contact us and we will investigate and refund any erroneous charge.

Email notification@thynkwise.co.in from the address on your account, with your order reference and the reason for the request. We aim to respond within 3–5 business days. Approved refunds are returned to your original payment method; the time to appear depends on your bank or card issuer.

Questions about this policy? See our Contact page or email notification@thynkwise.co.in.